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Chromebook Information

 

Please see the information below for information about Carver Public Schools’ Chromebooks under the following headers:
  • Chromebook Repairs during COVID-19 School Closure
  • Chromebook Insurance
  • Parent Helps for Technology Use
  • Cases and Chargers
  • Chromebook FAQ’s
  • Chromebook Loaner Process for Students

Any additional questions can be addressed to Michael Schultz, Principal;   508-866-6111

 



Procedure for Chromebook Repairs during COVID-19 School Closure

For damaged devices, parents must file a claim by calling or emailing Securranty.  Please be sure to locate your serial number on the bottom of your device and let the representative know that you are a parent at Carver Public Schools.

  • To file a claim by telephone, please contact Securranty at 832-304-2015
  • To file a claim by email, please contact [email protected] and be sure to attach the claim form found below ensure accuracy in shipping.
    Claim Form By Email- Carver

Parents will ship the device to Securranty for repair using the provided prepaid shipping label. Securranty will repair your device and return it to you via mail. In some cases, your device may be replaced. Your device should arrive pre- configured.

For questions regarding chromebook issues, please email [email protected] where some limited technical troubleshooting advice can be offered. Please note that telephone technical support is not available during this time.



Chromebook Insurance

Visit: www.myschoolbucks.com

to purchase or renew your student’s Chromebook insurance.

This year, students in grades 6 and 7, will have access to chromebooks in each of their academic classes, while students in grades 8-12 will continue to maintain their school issued chromebooks.   In order to simplify the chromebook insurance process, families are no longer responsible for purchasing an insurance policy per device. Instead, the district has purchased one insurance policy for all devices, and students will be charged a user fee per device.

A technology account has been added through the www.myschoolbucks.com  program, and students must complete an Acceptable Use Agreement (AUP) and  pay the fee online.  The deadline to pay the user fee and complete AUP is Friday September 13th.   

** It should be noted that a separate account must be created for each student in grades 8-12.  In order to create these accounts, students will be required to enter their student identification number. Students in grades 6 and 7 do not need to purchase insurance as their devices will remain in school throughout the school year.



Parent Helps for Technology Use

There are many resources to help parents set limits and navigate the discussions about how and when technology use is appropriate.


Cases and Chargers

Two different models of Chromebooks have been purchased during the two phases of a multiyear plan.  We purchase the most fiscally responsible model each year and therefore, the Chromebook your child receives is dependent on their year of graduation (see below).  Every Chromebook comes with one charger and if a student loses their charger it will need to be replaced by the student.  Please note that cases are not provided to students.  Students may not decorate their Chromebook unless they purchase a case for it.  If a student wishes to purchase a case, please use the specs as follows:

Year of Graduation (2020, 2021, 2022)  Lenovo Chromebook Specs Datasheet for cases.  Lenovo N22 CHARGER REPLACEMENT.

Year of Graduation (2019 and 2023) Dell Chromebook Specs Data Sheet for cases.  Dell 3180 CHARGER REPLACEMENT


 

FAQ’s regarding Chromebooks at CMHS:


Do I have to keep the box that Chromebook comes home in?  
We are asking all parents to keep the box in case it is needed for shipping for repair.

How do I purchase insurance?
A technology account has been added through the www.myschoolbucks.com  program, and students must complete an Acceptable Use Agreement (AUP) and  pay the fee online.  The deadline to pay the user fee and complete AUP is Friday September 13th.   

** It should be noted that a separate account must be created for each student in grades 8-12.  In order to create these accounts, students will be required to enter their student identification number. Students in grades 6 and 7 do not need to purchase insurance as their devices will remain in school throughout the school year

How will CMHS be using Chromebooks for learning?    A visioning process took place beginning August 2015 to develop a technology vision and how integrating technology can improve student learning.  The Carver Technology Vision Plan details a three- year proposed roll out to support student learning.

What is the process for new students to receive a Chromebook

  • Mrs. Gould enrolls all new students
  • She sends an enrollment email to “mhsenroll” email group
  • Technology prepares and holds device if they are in grades 8-12
  • Parent/Guardian completes the user agreement and pays the fee online at www.myschoolbucks.com
  • Technology and Main Office will be notified
  • Device will be issued to student

What is the penalty box?  This is a feature of the Chromebook filtering software. It will only allow students to visit a select few web sites, eg Google Classroom, Google Drive, and Jupiter Ed — and nothing else.

How does a student enter the penalty box?  Technology puts the student into the penalty box via the filtering console. This will only be done at the request of a teacher or administrator, who should also provide an end date.

What should a student do if their Chromebook is broken?   The student should request and complete a Chromebook Repair Form which can be acquired and turned in with their Chromebook in the Main Office.  The technology department will determine if it can be fixed at the district level or if the district needs to send it out for repair.  (also see “Loaner Process Below”)

What is the procedure for students who withdraw from our school who were given a Chromebook?   They should give their Chromebook, charger, and box to Mrs. Gould with their withdrawal papers before leaving school.

What are the steps for a student to borrow a Chromebook?
Each department at the Middle High School has Chromebooks available for student use.  Students may borrow Chromebooks from their teacher in class per period. (also see “Loaner Process Below”)

What to do if a student damages a loaner?   Once it is reported to administration, an administrator will contact the student’s parent and make them aware of the incident. If we are able to determine the student has damaged the loaner they will be required to repair or replace.

Any additional questions can be addressed to Michael Schultz, Principal;   508-866-6111

 


 

Chromebook Long Term Loaner / Repair Process:

 

  1. Student reports broken Chromebook to the MHS Main Office Staff.
  2. Office staff will perform basic basic troubleshooting (i.e. restarting the device)
  3. If the device can not be fixed with troubleshooting measures, the student should leave the device with the main office staff who will complete the Chromebook Repair Request Form for the Technology Department to log, pick up and send out for repair.
  4. The student will be given a “Chromebook Long Term Loaner User Agreement” form.  This form requires the signature of both the student and parent/guardian(s) agreeing to be responsible for any damage to the loaner device.
  5. The student should return the signed Chromebook Long Term Loaner User Agreement” form to the main office, at which time a member of the main office staff can move forward with providing a loaner Chromebook for the student.
Once the Device Has Returned from Repair…

 

  1. Technology will return the repaired device to the main office.
  2. The office staff will call the student down to return their loaner device and receive the repaired device back.
    Note: The student cannot receive the repaired device until the loaner Chromebook and its accompanying charger has been returned.

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