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Chromebooks FAQ’s

FAQ’s regarding Chromebooks at CMHS:

Note: Many questions regarding the use and care of Chromebooks can also be found in the parent presentation

For Additional Questions, please email

Do I have to keep the box that Chromebook comes home in?  We are asking all parents to keep the box in case it is needed for shipping for repair.

Can I change the insurance option I selected?   For the upcoming year, Securranty is the insurance vendor:

How with CMHS be using Chromebooks for learning?    A visioning process took place beginning August 2015 to develop a technology vision and how integrating technology can improve student learning.  The Carver Technology Vision Plan details a three- year proposed roll out to support student learning.

What happens in my child’s Chromebook needs to be sent in for repair?   The parent files the claim and the parent lets the school know that a claim has been filed (fill out this quick form: CMHS Claim Verification Formand this allows the student to use a Chromebook during a class, if needed (first come first serve) until the Chromebook is repaired and shipped back.

What are the steps for parents/guardians to submit a claim to Securranty?   Parents should go to the district website ( and click on the link titled  Chromebook Insurance Link. Once the securranty website comes up then select the claim button located in the upper right section of the screen near the phone number. You will then be required to sign in, if it is the first time there is a blue button for first time users. If you have forgotten your password there is a blue link identified as Forgot password to select and it will be reset. If you are on your personal device you can also check Remember me (if it is a private computer) to avoid signing in for future request. Log into your account and navigate to the Policies tab on your dashboard. Select the File A Claim option next to your policy. If you are not able to navigate through this process please contact Securranty (number below).    Call Securranty at 832-304-2015 if you are not able to navigate through the website, parents/guardians will need their policy number

What is the process for new students to receive a Chromebook?
Mrs. Gould enrolls all new students→ then she sends an enrollment email to mhsenroll email group→ technology holds device if they are in grades 7-11→ student brings copy of insurance confirmation and AUP (Acceptable Use Policy) signed by themselves and a parent to the main office and administrative assistant alerts technology→ technology will hand the Chromebook to the administrative assistant who will then hand the device to the student.

What is the penalty box?  This is a feature of the Chromebook filtering software. It will only allow students to visit a select few web sites, eg Google Classroom, Google Drive, and Jupiter Ed — and nothing else.

How does a student enter the penalty box?  Technology puts the student into the penalty box via the filtering console. This will only be done at the request of a teacher or administrator, who should also provide an end date.

What happened to students who did not use a Chromebook in 30 days?   Prior to the switch over to CPS_WAN for the district devices last week, students who did not have their district assigned Chromebook in school for 30+ days were denied access to the wireless network with their personal devices. Now that we no longer have a CPS_Student SSID, students will be using the “Guest” network without logging in with their user account.

What should a student do if their Chromebook is broken?   The student should tell their homeroom teacher then go to the main office, where an administrative assistant will help them determine if it can be fixed at the district level or direct them to make an insurance claim.

What is the procedure for students who withdraw from our school who were given a Chromebook?   They should give their Chromebook, charger, and box to the main office staff before leaving school. The office will contact Technology and technology will pick it up.

What are the steps for a student to borrow a Chromebook?Manufacturer Broken – When a student brings their broken chromebook to the office and it’s determined that the device is defective (and not damaged), an administrative assistant will give the student a permission slip for their parents to sign. When this is returned, the student will receive a loaner they can keep and take home until their device is repaired.    All other – Students may borrow Chromebooks or iPads by signing them out from the library at the start of the day.

What to do if a student damages a loaner?   Once it is reported to administration, an administrator will contact the student’s parent and make them aware of the incident. If we are able to determine the student has damaged the loaner they will be required to repair or replace.

What happens if a student loses their Chromebook?  If the item was stolen then the parents should contact Securranty to file a claim. If the student lost the Chromebook, they will be required to replace.



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